Privacy Policy

1. Introduction

SYDNEY TENGCHUANG INDUSTRIAL PTY LTD INDUSTRIAL PTY LTD is committed to protecting your privacy. This policy explains how we handle personal information collected through our website and services.

By using our website, you consent to the practices described in this policy. We may update this policy from time to time — changes will be published on this page.

2. Information We Collect

We collect information you voluntarily provide through our contact form, quote request form, and email communications. This may include:

• Your name and company name
• Email address and phone number
• Details about your sourcing or import requirements
• Any other information you choose to share with us

3. How We Use Your Information

We use the information you provide solely for the purpose of responding to your enquiry and delivering our services. Specifically:

• To respond to your enquiries and provide quotes
• To communicate about your sourcing projects and orders
• To improve our website and services
• To comply with applicable legal obligations

4. No Sharing with Third Parties

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes. We only share information when required to fulfil our services to you (for example, with shipping carriers to arrange delivery) or when required by law.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses industry-standard encryption (HTTPS). However, no method of electronic storage or transmission over the internet is 100% secure — we cannot guarantee absolute security.

6. Cookies

Our website may use cookies — small text files placed on your device — to improve your browsing experience. These may include essential cookies required for the website to function, and analytics cookies that help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect certain website features.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to contact you at any time

8. Privacy Enquiries

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us: